Shipping and Returns Policy

Shipping

Our parcels are shipped via Mauritius Post Ltd (Registered postage). Delivery is free for orders above Rs 2500 and Rs 75 for all orders below  Rs 2500 (Rs 100 for Rodrigues).

Delivery by the post office usually takes around 4-5 working days (up to 1 month for Rodrigues).

Please note that if you do not receive your parcel within 4-5 working days after you receive the shipping confirmation email from us, you can contact us on whatsapp (+230 57961933) or email on info@skinlab.mu. We will then send you the postage receipt so that you can track your parcel directly with the post office by either calling or visiting your local branch.

The post office do not deliver on Sundays or Public Holidays.

Please note that delays due to the post office are unfortunately outside of our control.

Returns and Refunds

We are happy to offer a refund if your product is damaged/faulty. Please contact us via email on info@skinlab.mu. Due to hygienic reasons, we cannot offer refunds if the item was used or if you change your mind.